Book a Fitting 0

Order Tracking

Every parcel gets a number the moment the label is printed. Here is where it goes and what to do when it stops moving.

Ask about an order

Following a parcel

  1. Find the numberIt is in the dispatch email, on the line under the order total. Twelve characters, letters and digits.
  2. Enter it with the courierThe dispatch email links straight through. Athens same-day is a different carrier from everything else, so use the link rather than a search.
  3. Give it a working dayScans update overnight. A parcel that has not moved since yesterday evening is almost always in a depot, not lost.
  4. Then tell usNothing for two working days, or a delivery scan for a parcel you never received: email [email protected] with the order number and we open a trace the same day.

Collection orders

There is no tracking number for these — you get a message when the parcel reaches the counter instead. It waits fourteen days at 13 Tsakalof, and we hold it longer if you say so.

Split parcels

If part of an order is in the shop and part is coming from a maker, we ship what is here first at no extra cost. That means two numbers and two emails for one order. Nothing has gone wrong.

Wrong address

Tell us before 16:00 and we can still catch it on the packing bench. After that it is a redirection through the courier, which usually works and occasionally costs a day.

Shipping

Returns & Exchanges

Order Tracking

Size Guide