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Returns & Exchanges

Thirty days, unworn, tags attached. That is the whole policy — the rest is detail about how to get it back to us.

Start a return

How it works

  1. Tell usEmail [email protected] with your order number within thirty days of delivery. A reply with a return label follows the same working day.
  2. RepackOriginal packaging where you still have it, the dust bag either way. Tags must still be attached.
  3. Send or bringDrop the labelled parcel at any courier point, or hand it back at 13 Tsakalof during opening hours.
  4. We checkOne of us looks the piece over the day it lands. If something is unclear we call rather than refuse.
  5. Refund or exchangeRefunds go back to the original card within five working days. Exchanges ship the moment the return is checked in.

What we cannot take back

Pierced earrings, for hygiene. Anything altered to your measurements — once a hem is cut it belongs to one wardrobe. Final-sale pieces, which are marked as such on the product page before you buy, not after.

Faulty pieces

A seam that gives, a zip that fails, a button that was never going to hold: bring it back at any point in the first year and we repair it or replace it. We pay the postage both ways.

Exchanges by size

If it is only the size that is wrong, say so in the first email and we will hold the replacement for you while the return is in transit. Stock at this scale moves quickly and we would rather not lose it on your behalf.

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